I absolutely love infographics and when I saw this post on DIYSEO it was bang on in depicting how marketer mindsets have to change.
DIYSEO – INFOGRAPHIC: Where Will Marketing Be in 3 Years?
Social Economics: For All Brands, You Have No CHOICE But To Do This!
I saw a video the other day on Twitter from Crumple it Up. The original post came from Socialnomics. It finally brought to light all the reasons why brands, who still hesitate to engage in social media, should do it now. This is not a fad or a testing arena. Social media is a place that’s existed for a long time and has gone undetected by the big brands. This is a place that’s held powerful discussions that have affected the very brands that have ignored or dismissed it. This is a place that can impact every part of your organization as a whole. This is a place that will change the way you think and approach your business.
I understand why it’s difficult to enter into this space: some brands aren’t ready to face the consumer head on… one to one…in conversation. This is not a medium that befits a corporate PR guy, willing and ready to pull together approved responses espousing the view of the corporation to the masses. No one in the social arena pays heed to any of the corporate speak. They just want to talk and they want to be heard.
For those brands who hesitate and fear the medium, here’s what I have to say:
- Start-ups have been engaging in social media for years and have benefited greatly. They were not endowed with huge marketing budgets so they’ve had to resort to more efficient roll-up-your-sleeves-type approaches to succeed. The key to building strong and enduring brand: do it one satisfied customer at a time!
- People want to talk to you and they want you to listen to them. Be warned that you will hear the good and the bad. The key is learning from it and understanding its implications.
- Confront your detractors. They are the key to making you greater. One of my clients continues to engage with the complainers, as well as the rally-the-troops-and-boycott-the-company type misfits. And they’re tackling it one issue at a time. The company has a long way to go to earn respect and confidence from its customers but the very act of engaging has mitigated customer churn. It has also provided a NEW avenue for customers to provide their views and suggestions and to feel like they’re being listened to. Once you satisfy a detractor, he will be your most avid supporter. And be ready to open the doors to a flood of new business.
- Engage as a person. You don’t need the veil of an organized, PR-approved response — that goes nowhere in this space. It’s akin to meeting new people at a Christmas party: Introduce yourself. Tell the other person about you. Then ask about the other person. Stop and listen and understand. Remember, the corporate voice needs a human voice to be accessible and to engage in meaningful dialogue.
- It’s not easy. It takes a lot of work. But the effort produces strong relationships that are lasting. And the money….it’ll be there as well…guaranteed!
Good luck!
Share this:
- Share on X (Opens in new window) X
- Share on Facebook (Opens in new window) Facebook
- Share on Pinterest (Opens in new window) Pinterest
- Share on LinkedIn (Opens in new window) LinkedIn
- Email a link to a friend (Opens in new window) Email
- Share on Tumblr (Opens in new window) Tumblr
- Share on Reddit (Opens in new window) Reddit
- Print (Opens in new window) Print
Mentos Campaign Proves the Value of Consumer Generated Branding
It’s becoming more commonplace to see campaigns that leverage the strength of the consumer’s viewpoint and deliver a spectacular product from a grassroots view. Mentos is among those that has succeeded in this realm.
Yonge-Dundas Square on August 13 was a scene of fun in the sun, with giant slides, gladiator challenges, and hilarious Sumo wrestling competitions. This was an adult fun park, conceived by Toronto resident, Danielle Lamarche, winner of the 2009 Mentos Campaign, “Make your World Go Rounder“.
Cossette was the agency responsible for this campaign. The premise: Make Your World Go Rounder was meant to be light-hearted and fun, and make Canadians smile by reminding them about life’s simple pleasures. According to Alison Neil of Cossette, “In the competitive and cluttered gum market we wanted to bring attention to a product feature of Mentos Gum, their roundness (the only round gum on the market), hence “make your world go rounder… we certainly consider this campaign to be non-traditional. We decided to develop an experiential/User Generated Content campaign to engage consumers, develop a dialogue with them and enhance their brand experience.”
Danielle Lamarche, who received a cash prize of $5000 summed up the day this way: “The event was extremely well received. An unbelievable amount of people came to the fun park. It was so well set up and had blow up games that even adults loved to participate in. It was steady all day and fairly long lines actually began to form after 6pm.”
Lamarche’s winning response : “Put up an Adult Fun Park in Dundas Square with blow up slides and more. We all want to be kids again!” Says Lamarche, “I really wanted to give a suggestion that would be something adults could do to let loose. I knew that it also had to the affordable and executable. It also needed to be an idea that could be Mentos Gum branded. I always watch out of the corner of my eye when kids play on the blow up toys these days and wish I was still able to do it as well. I’m sure many other adults feel that way so why not give them a chance to do it for a day?”
What does she think of the Mentos brand now? She sees a brand that tries to encourage positive thinking. “A lot of the responses that I saw were about giving to others, donations to charity, and making a mass audience happy. … People want to be happy and want to see the world become a better place. We’ve come to a time now where people are becoming much more aware of what is going on in the world and I think it’s important for brands to be aware and responsive to it.”
The campaign focus was the website: (www.makeyourworldgorounder.ca and http://www.pourquevotremondetourneplusrond.ca) but was heavily supported by out of home, transit, radio and web advertising. The latter also included social media accounts on Facebook, Twitter, YouTube and Flickr to support the contest, communicate the new line of products, begin developing brand loyalty, and help with Mentos Gum SEO.
The response to the contest was overwhelming. Close to 20,000 idea submissions in Canada were received.
According to Neill, “We feel that we’ve accomplished our goals of increasing brand awareness and communicating that Mentos Gum is a great, fun product that is close to consumers.”
In using consumer generated content to help fuel conversation, Neill agrees that UGC (User-generated content) works. Says Neill, especially ” when you listen to your consumers, participate in the dialogue and give back to them. We are big believers in experiential marketing at Cossette.”
Share this:
- Share on X (Opens in new window) X
- Share on Facebook (Opens in new window) Facebook
- Share on Pinterest (Opens in new window) Pinterest
- Share on LinkedIn (Opens in new window) LinkedIn
- Email a link to a friend (Opens in new window) Email
- Share on Tumblr (Opens in new window) Tumblr
- Share on Reddit (Opens in new window) Reddit
- Print (Opens in new window) Print
I love my Moo
What do you get relatives for Christmas who have spent many years accumulating everything under the sun? Who want for nothing in particular? And who don’t fancy any of the new electronic gadgets or games that technology offers?
I stopped guessing and realized that what most grandparents (I am assuming ages 65+) want is time in a bottle: the luxury of capturing precious moments and recording them and keeping them forever. We have the luxury of having a close family so we spend a lot of time together. But there are so many recorded moments, but not enough picture frames, and little time to print and stuff them all in photo albums.
So this year I decided on something different: I have always loved Moo and their unique concept in business cards. They’ve always been a conversation piece when I’ve distributed mine, and consequently, I’ve been able to create Moo-converts in the process. So, when the Mosaic frame came out, I went to town and started going through all my digital photos and picking out the perfect pictures to fill up the frame. The grandparents just loved it because it captures all the important events that happened this year — all in one frame.


I saw a bunch of other ways people have used these Moo cards. Here’s another one I love: It’s from LUZIEyear. Just fab. Thanks Moo!
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
Share this:
- Share on X (Opens in new window) X
- Share on Facebook (Opens in new window) Facebook
- Share on Pinterest (Opens in new window) Pinterest
- Share on LinkedIn (Opens in new window) LinkedIn
- Email a link to a friend (Opens in new window) Email
- Share on Tumblr (Opens in new window) Tumblr
- Share on Reddit (Opens in new window) Reddit
- Print (Opens in new window) Print


